Monthly Archives: June 2010
Reputation Management means living your words
Panera Bread has been making headlines for attempting a rather bold experiment—nonprofit restaurants. The idea is to create a regular Panera bakery cafe, but to allow diners to pay what they want for food and beverages. Those who can’t afford the prices are able to dine well for a low cost. Those who can afford …
Mergers and Aquisitions: Elephant in the Room. Pearl in the Oyster.
While attending a recent series of M&A conferences and meeting with various mergers and acquisitions professionals, I likened my presence to being an elephant in the room. Whenever a deal is coming together the dream team at work includes professionals with legal backgrounds, financial experts, negotiation specialists, investment advisors and strategic planners; even wealth managers. …
BP case study adds another reputation chapter
While the oil spill tragedy in the Gulf of Mexico certainly is nothing for which anyone would wish, it continues to provide a living and breathing crisis communications case study. Unfortunately for British Petroleum, it is a case study without positives for anyone. We have, on this blog, previously referenced problems that can arise when …
RIP Manute Bol—your legacy extends far beyond seven foot seven
When our local TV sports anchor announced Saturday night that former NBA star Manute Bol had died, she missed the most important part of the story. At seven foot seven, Bol was more than one of the tallest players in the NBA; he could very well have been the most philanthropic. What many people don’t …
Comedy: a new reputation driver
Often, when discussing reputation management safeguards during a crisis communications situation, the discussion focuses on the news media, how they will treat the story and what steps can be taken to mitigate potential reputation damage. The news media remain, as they should, the largest area of focus when it comes to communications drivers that impact …